Arlo Backtracks End Of Life – Ryan is a senior editor at TechForge Media with over ten years of experience covering the latest technology and interviewing industry leaders. He can often be seen at tech conferences with a strong coffee in one hand and a laptop in the other. If it’s geeky, he’s probably into it. Find him on Twitter (@Gadget_Ry) or Mastodon (@[email protected])
Netgear spinoff Arlo has been criticized for pulling support for several of its connected security cameras over a relatively short period of time.
Arlo Backtracks End Of Life
In a new EOL policy, Arlo announced that it may end support for any camera that has not been manufactured for four years.
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Arlo makes popular security cameras. Buyers typically buy a security camera, set it up and forget about it until it breaks. Every tech product reaches end-of-life (EOL), but you expect cameras to be supported for a while, especially from a large and reliable manufacturer.
Research by cybersecurity firm SAM Seamless Network found that security cameras are the most vulnerable devices installed on home networks.
Compromising a security camera allows attackers to peer into your home or business to access sensitive information, obtain blackmail, or see if a building is occupied. In a recent court case, two men were even accused of carrying out “swatting” attacks and using Ring cameras to live stream the response and taunt the police.
Many people bought Arlo devices over competing products because of the promise of free 7-day cloud storage, a feature that was featured prominently on marketing materials and packaging.
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According to an email received by Arlo users, existing customers can still “live stream video, receive motion notifications and save video clips” … if they have a compatible Arlo base. Users have reported that they have a hard time buying these base stations, they are expensive where they can and will still do so at their own risk without security updates.
The situation does not inspire much confidence in Arlo for consumers looking to invest in a security camera. By comparison, Amazon provided a free replacement device and a year of subscription service to users when it killed off its own Cloud Cam.
Want to learn about IoT from industry leaders? Check out the IoT Tech Expo happening in Amsterdam, California and London. The event is co-located with the Cyber Security & Cloud Expo.
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service that the subscriber or user has expressly requested, or for the sole purpose of carrying out the transmission of a communication over an electronic communication network.
The technical storage or access is necessary for the legitimate purpose of storing preferences not requested by the subscriber or user.
The technical storage or access used exclusively for statistical purposes. The technical storage or access used exclusively for anonymous statistical purposes. Absent a subpoena, voluntary compliance by your ISP, or additional records by a third party, information stored or retrieved for this purpose alone usually cannot be used to identify you.
The technical storage or access is required to create user profiles to send advertisements or to track the user on a website or across multiple websites for similar marketing purposes. it announced it was discontinuing its old seven-day cloud storage service, Arlo’s CEO says the feature is now not going away.
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By Jennifer Pattison Tuohy, a smart home reviewer who has been testing connected gadgets since 2013. Former writer for Wirecutter, Wired and BBC Science Focus.
Security camera company Arlo is reversing course on its controversial decision to retroactively apply an end-of-life policy to many of its popular home security cameras. On Friday, Arlo CEO Matthew McRae posted a thread on Twitter announcing that the company will not remove free video storage for existing customers and that it is extending the EOL dates for older cameras by an additional year to 2025. He also committed to to send security updates to these cameras until 2026.
The termination policy was set to take effect on January 1, 2023, and removed a major selling point — seven days of free cloud storage — for many Arlo cameras. McRae now says that all users with seven-day storage service will “continue to receive this service without interruption.” But he noted that “any future migrations will be handled in a seamless manner,” indicating that changes are still in the works.
The thread did not provide details on specific models other than using the Arlo Pro 2 as an example of a camera that will now EOL in 2025 instead of 2024 as previously announced, with security updates continuing until 2026.
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There was also no update on plans to remove other features, such as email notifications and E911 emergency calls, or whether “legacy video storage” will remain. The EOL policy applied to the following devices:
In the thread, McRae promised that all the details would be released soon and that customers would receive an email with those updates. Nest competitor Arlo just announced a new “End-of-Life” policy in an email to customers that will prevent some of the company’s older cameras from accessing some features.
An email going out to Arlo customers notifies users of a new “End-of-Life” policy effective January 1, 2023. The policy, which is available in its entirety in a PDF file, explains that Arlo cameras are subject to end-of-life as early as four years after the product’s debut, although the company’s two examples so far are significantly longer than that. Arlo notes that notice will be given at least 90 days prior to EOL dates.
To herald this new policy, Arlo is announcing that two of its older cameras will reach expiration in April 2023, with several others being retired in January 2024, as well as some software services ending.
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When a camera reaches its end-of-life, Arlo says it will lose support for seven days of cloud storage, firmware updates and email notifications. Arlo will also stop supporting the product, including replacement parts, bug fixes, and security fixes.
The two products first affected by this change will be the Arlo VMC3030 Gen 3, which was first launched in November 2014. The camera was discontinued and pulled from shelves in 2019, and will effectively stop working as it does in day of April 1, 2023. The second camera being pulled is the Arlo VMC4030 Pro, which was launched in October 2016 and was discontinued at the end of 2018. It will reach maturity on the same April 1, 2023, date.
As of January 1, 2023, Arlo is implementing an EOL policy for its products and services, with Generation 3 (VMC3030) and Pro (VMC4030) cameras affected on April 1, 2023. These cameras were released in 2014 and 2016, respectively. EOL for Generation 3 (VMC3030) and Pro (VMC4030) cameras means that certain features and support for these cameras will be unavailable, including 7-day cloud storage, firmware updates and email notifications. These cameras can continue to be operated after April 1, 2023 by all existing Arlo owners to live stream video, receive motion notifications and store video clips locally with a compatible Arlo base station. These cameras can also use Arlo’s new cloud storage, which is available with the Arlo Secure subscription service, although the EOL’d cameras themselves may lose some functionality over time as they will not be provided with further firmware upgrades.
From the looks of it, Arlo doesn’t completely pull the rug out from customers, but this is a big loss for the functionality of these cameras. The loss of continued software and security updates is particularly concerning given the nature of the product. It’s also worth noting that much of the new functionality requires a subscription.
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Meanwhile, Arlo will pull the plug on several 2015-2018 cameras on January 1, 2024, including Arlo Baby (ABC1000), Arlo Pro2 (VMC4030P), Arlo Q (VMC3040) and Q+ (VMC3040S), Arlo Lights (ALS1101), and Arlo Audio Doorbell (AAD1001). Arlo notes that hardware devices are eligible for one year of continued hardware warranty support after the EOL date if the product is still covered by a “Limited Hardware Warranty” and the company
Looking at services, Arlo will pull the plug on email notifications on April 1, 2023, as well as an E911 emergency call. On January 1, 2024, Arlo will end Legacy Video Storage through AWS S3.
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