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How To Contact Uber Customer Service – The company has more than 131 million monthly active users and 6 million active drivers and couriers worldwide and facilitates an average of 25 million trips per day. It has facilitated 42 billion trips since its inception in 2010 and is the largest ridesharing company in the United States.
In 2009, Garrett Camp, a co-founder of StumbleUpon, had the idea to create Uber to make it easier and cheaper to get direct transportation. Camp and Travis Kalanick had spent $800 to hire a private driver on New Year’s Eve, which they considered excessive, and Camp was also inspired by his difficulty finding a taxi on a snowy night in Paris.
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The prototype of the mobile app was built by Camp and his brothers, Oscar Salazar and Conrad Whelan, with Kalanick as the “mega advisor” of the company.
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In February 2010, Ryan Graves became the first Uber employee; was named chief executive officer (CEO) in May 2010. In December 2010, Kalanick succeeded Graves as CEO and Graves became chief operating officer.
After a beta launch in May 2010, Uber’s services and mobile app launched publicly in San Francisco in 2011.
Originally, the application only allowed users to hail a black luxury car and the price was about 1.5 times that of a taxi.
In 2011, the company changed its name from UberCab to Uber after complaints from San Francisco taxi operators.
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The company’s first hires included a nuclear physicist, a computational neuroscientist and a machinery expert who worked on predicting arrival times for Uber cars more accurately than Google’s API.
In April 2012, Uber launched a service in Chicago, where users could request a regular taxi or an Uber driver via its mobile app.
In July 2012, the company introduced UberX, a cheaper option that allows drivers to use non-luxury vehicles, including their personal vehicles, subject to a background check, insurance, registration and vehicle standards.
In August 2016, facing stiff competition, Uber sold its China operations to DiDi in exchange for an 18% stake in DiDi.
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In 2016, Uber acquired Ottomotto, an autonomous trucking company founded by Anthony Levandowski, for $625 million. Levandowski, formerly employed by Waymo, allegedly founded Ottomotto using trade secrets he stole from Waymo. Uber settled a lawsuit regarding the use of such intellectual property and reached an agreement to use Waymo’s technology for its freight transportation operations.
In December 2016, Uber acquired Geometric Intelligce. The 15-person staff of Geometric Intelligce formed the initial core of “Uber AI”, a division for the research of AI technologies and machine learning.
Uber AI has created several opera font projects, such as Pyro, Ludwig and Plato. Uber AI has also developed new AI techniques and algorithms, such as the POET algorithm and a sequence of papers on neuroevolution. Uber AI was shut down in May 2020.
In February 2018, Uber combined its operations in Russia, Armenia, Azerbaijan, Belarus, Georgia and Kazakhstan with those of Yandex.Taxi and invested $225 million in the vture.
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In March 2018, Uber merged its services in Southeast Asia with those of Grab in exchange for a 27.5% stake in Grab.
Between May 2018 and November 2018, Uber will offer Uber Rt powered by Getaround, a peer-to-peer carsharing service available to some users in San Francisco.
In 2018, Uber formed a partnership with Autzu, a ridesharing company based in Toronto. This partnership provides Uber drivers with the opportunity to rt electric Tesla on an hourly basis.
In the summer of 2019, Uber announced the layoffs of 8% of its staff and eliminated the position of COO Barney Harford.
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In October 2019, in partnership with HeliFlight, Uber offers 8-minute helicopter flights between Manhattan and John F. Knedy International Airport for $200-$225 per passenger.
Between October 2019 and May 2020, Uber offered Uber Works, a mobile app that connects workers who want temporary jobs with companies in Chicago and Miami.
Also in January 2020, Uber tested a feature that allowed drivers in the Santa Barbara, Sacramento and Palm Springs airports to set fares based on a multiple of Uber’s rates.
In June 2020, in its first software as a service partnership, Uber announced that it will manage the fleet of high-occupancy, on-demand vehicles for Marin Transit, a public bus agency in Marin County, California.
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In July 2020, Uber, in collaboration with its Cornershop, the majority, launched the Uber food delivery service in Latin America, Canada, Miami and Dallas.
In September 2020, Uber committed to carbon neutrality in the world by 2040, and requested that by 2030, in most countries, trips should be offered only in electric vehicles.
Also in December 2020, Uber sold its Elevate division, which developed short flights with VTOL aircraft, to Joby Aviation.
In January 2021, Uber ATG/Advanced Technologies Group, a joint minority owned by SoftBank Vision Fund, Toyota and Dso that developed self-driving cars, was sold to Aurora Innovation for $4 billion in equity and Uber invested $400 million in Aurora.
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In March 2021, the company moved to a new headquarters on Third Street in Mission Bay, San Francisco, consisting of several 6- and 11-story buildings connected by bridges and walkways.
On September 15, 2022, Uber discovered a security breach of its internal network by a hacker who used social engineering to obtain an employee’s credentials and access the company’s VPN and intranet. The company said no sensitive data was compromised.
Like other ridesharing companies, the company classifies its drivers as gig workers/indepdt contractors. This figure has become the subject of legal action in several jurisdictions. The company disrupted taxi companies and allegedly caused an increase in traffic congestion. Ridesharing companies are regulated in many jurisdictions and the Uber platform is not available in many countries where the company is unable or unwilling to comply with local regulations. Controversies involving Uber include various unethical practices such as aggressive lobbying and ignoring and evading local regulations. Many of these were revealed by a leak of documents that show controversial activities between 2013 and 2017 under the leadership of Travis Kalanick.
Uber has been criticized for its strategy of generally commcing operations in a city without regard to local regulations. Faced with regulatory opposition, Uber sought public support for its service and mounted a political campaign, backed by lobbying, to change the regulations.
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Uber argued that it is “a technology company” and not a taxi company, and therefore was not subject to regulations that affect taxi companies.
In 2014, regarding unlicensed airport pickups in California, drivers were actually told to ignore local regulations and that the company would pay for any citations.
Uber’s response to Bill 5 (2019) of the California Assembly, which announced that it did not comply with the law, attracted lobbyists and mounted a public opinion campaign to cancel it via a vote , was cited as an example of this policy.
Taxi companies have sued Uber in numerous US cities, alleging that Uber’s policy of violating taxi rules was a form of unfair competition or a violation of antitrust law.
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Although some courts found that Uber intentionally violated taxi rules, Uber prevailed in every case, including the only case to go to trial.
In March 2017, a New York Times investigation revealed that Uber developed a software tool called “Greyball” to avoid giving rides to law enforcement officials in areas where its service was illegal, such as and in Portland, Oregon, Australia, South Korea. and China. The tool identified government officials using geofcing, mining credit card databases, identification devices and social media searches.
While at first, Uber said it only used the tool to identify riders who violated its terms of service, after investigations from Portland, Oregon,
Uber admitted to using the tool to circumvent local regulations and promised not to use the tool for this purpose.
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Greyball’s use in London was cited by Transport for London as one of the reasons for its decision not to reinstate private hire operator Uber in September 2017.
A January 2018 report by Bloomberg News stated that Uber routinely used a “panic button” system, codenamed “Ripley,” that locked, shut down, and changed passwords on staff computers that those offices were subject to. government raids.
In 2016 Uber hired global security consulting firm Ergo to secretly investigate plaintiffs involved in a class action lawsuit. The operatives of Ergo posed as knowledge of the plaintiff’s lawyer and tried to contact their associates to obtain information that could be used against them. The result of which it was discovered that the judge had to throw out the evidence obtained as obtained in a fraudulent manner.
On February 19, 2017, former Uber engineer Susan Fowler posted on her website that she had been sexually propositioned by a manager and subsequently threatened with termination of employment by another manager if he continued to report the incident. Kalanick was allegedly aware of the complaint.
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On February 27, 2017, Amit Singhal, Uber’s Senior Vice President of Engineering, was forced to resign after failing to disclose a sexual harassment claim against him that occurred while he was Vice President of Google Search. .
After investigations led by former attorney general Eric Holder and Arianna Huffington, a member of Uber’s board of directors,
Kalanick took an indefinite leave of absence but, under pressure from investors, resigned as CEO
